MAC transfers

Left stranded at the hotel when the return transfer to the airport did not arrive. They told the hotel manager (who rang on our behalf) that the driver pulled up outside and just picked up three random people, didn't ask for the voucher or a name, and left. They didn't send a replacement and are refusing to provide a refund. Appalling company.

Have used Mac Transfers, through Shuttle Direct, half a dozen times with no problems. Always early and super efficient. Highly recommended

Der Fahrer war sehr unfreundlich.

This is a terrible company. The owner was ill informed, lack of knowledge and rude. The driver was late and came with a van to pick up 1 person. Didn't know where he was supposed to take me and didn't realize I was only a party of one. Unprofessional, poor customer services, and cars are old and unkept. DO NOT USE. There are plenty of other companies to choose from. I made the mistake of not researching this one before booking it.

Have had several transfers with this company. Always on time and always friendly!

Te cobran el servicio pero no esperes que te trasladen a ningún sitio y luego intenta reclamar que no te van ni a responder. Estás a tu suerte. Querido potencial cliente: estás avisado.

Una vergüenza de empresa, no se presentaron a la recogida, me toco llamarles varias veces. Cuando vinieron ( más de una hora mas tarde), vinieron sin las sillas infantiles que habíamos contratado. Tuvieron que buscar allí las sillas (más tiempo de espera). Y lo peor fue cuando ya estábamos en marcha nos dimos cuenta que una de las sillas iba sin asegurar, era de isofix y no la llevaba anclada. Si valoras la vida de vuestros hijos no viajes con esta compañia

Avoid! Transfer did not arrived, booked through shuttledirect.com our flight was delyaed 2.5 hour, at 3 am he told us it is to late!!! He left 4 children and 4 adult alone at night with no transfer! Horror!!!!

Transport never arrived. Letting us in a bad situation as it was around 4am and we had to take a flight. The person from the company didn’t answer and actually even blocked us, when we finally made it to talk to him he said we weren’t there (lie) and hanged out with bad manners. Last day (the day we arrive to Palma de Mallorca) we waited for them 1h30’ on the airport and then today they didn’t even arrive. Never book this company. It was already paid and we had to pay a taxi. This never happened to me before with other’s companies.

Llevo en el aeropuerto esperando más de una hora, además de que el chico que me atendió prácticamente se río en mi cara diciéndome que era el cliente quien tenía que esperar hasta 60 minutos al chofer y no viceversa. Ahora no me responden si quiera el teléfono. Valoraré el transporte si es que en algún momento se produce.

Ich habe den Service jetzt schon öfters genutzt. Leider war ein privater Transfer nun auch mehrmals unpünktlich. Der Kundenservice am Telefon war sehr unfreundlich. Dort wurde uns dann sehr aggressiv mitgeteilt, dass der Fahrer 15 Minuten Verspätung hat. Nach 1 Stunde kam dann schlussendlich auch ein Fahrer...